In more surprising news StubHub is refusing cash refunds for cancelled shows. The clause is designed to protect both buyers and sellers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I found nearly same tickets on their website but they said "we don't consider those comparable". This means that out of my $495 sale, I only get $145 back. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If you feel like StubHub cheated you, you could take action against them. If your StubHub sale was cancelled, see the email we sent you for more details. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Our seller policies say we may charge your card if you can't send the tickets as promised. All in, $1300 charged to my bank account for their mistakes. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. It says it right in the email of the RESPONSE REQUIRED email. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Lesson learned and next time don't list on multiple sites. I reset the email to be use. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. By clicking 'Buy now,' you complete the order. I asked them to help me transfer my tickets since I want to sell them. It's automatic when you cancel now. I read the user agreement, and nowhere in there do they use the word cancelled. We ended up paying TWICE the price. The agent was not able to help me with a password reset. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Do NOT use stubhub. Cookie Notice There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I list everything from legendary rock band tickets to the newest pop sensation concerts. As others have replied, you don't have any grounds to dispute the fee. Expensive_Hunter_424 6 mo. You state every phone call is recorded for quality. Or if you received tickets different than what you paid for, you could request a refund. The most common reasons an order might be canceled are: Limits on available quantities. FAQ. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub ticket sellers are charged a 15% fee. I made an error when I listed my tickets for sale. . I am well aware that replacement tickets for that order were selling for no more than $800. We value your privacy. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. You will enter your community username and new password and done! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. This is ridiculous. Poor customer service is the biggest pet peeve to DoNotPay. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I should have read the reviews before I did business with them. At this point, I guess to be continued is all I can say. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . They are only offering vouchers for future use instead of a cash refund. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Check out the table below to see the best alternatives to StubHub. So my tickets were listed for $275 a piece, and there were two of them. Sit back and relax while we do the work. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The company does have something they term FanProtect Guarantee in its User Agreement. Any com. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! How do I know I can trust these reviews about StubHub? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Sorry but that's how it is. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I spent almost $1600 on tickets. Very difficult to believe. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Our content is intended to be used for general information purposes only. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Was this answer helpful? I sent tickets to the user name & email address provided by StubHub. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. StubHub's return policy is called the "FanProtect Guarantee". StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Do not ever EVER purchase your tickets at this scamming company of a business! We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Incurring a charge. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Privacy Policy. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. For more information about reviews on ConsumerAffairs.com please visit our To do so they can charge a penalty of up to 100% of the sale price. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Yes No Still Need Help? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Told me I am not getting paid. Okay. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. DoNotPay doesnt care about that. StubHub: $245 - $542. I posted my other listing, and waited for them to sell. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. They did not have or offer any replacement tickets. PLEASE NEVER PURCHASE YOUR TICKETS HERE. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Cookie Notice These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Did you find it helpful? That simply means the tickets were not used. Waited 30 minutes. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Easy sales process: Mobile app: *After attempting to contact customer several times from different . Vivid: $271 - $515. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Portugal. . Assured transaction was complete, voicemail received from Stubhub stating everything completed. see the email we sent you for moredetails. to check out everything we offer. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Privacy Policy. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Combined with viagogo, we now span 90+ countries around the world. I was more than communicative. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I cant afford this right now. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Bite the bullet , pay the penalty, move on. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Help us improve this article with your feedback. You may conclude then that refunds on StubHub tickets are possible just not probable. They gave me the address of their corporate office. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. No. MAB, they definitely charged him that. Unsubscribe at any time. The cancelled ticket resulted in a charge of $680. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. From everything weve seen, the StubHub customer support is quite thin, to say the least. Lets dive into it right away. About an hour after I posted the tickets, I got a phone call from StubHub. Theyre now telling me i will be charged 100% of the ticket price! Help us improve this article with your feedback. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. I had tickets that sold on a different platform without me knowing. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. It was absolutely terrifying. Request and Get a StubHub Refund Right Now. Check your recording. Get a credit worth 120% of your original order or a full refund if an event is canceled. In other words, when it can be too late to get a refund. Its location on this page may change next time you visit. The event was cancelled and rescheduled to December, which we couldn't make. Called customer support. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Therefore do NOT list with them. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. CardMatch Increased Targeted Offers! Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. ConsumerAffairs is not a government agency. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All Rights Reserved. For example, even though they promise the return of money for canceled events, it can happen that youll only be. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I spoke to them and they said nothing they can do. StubHub made selling my Billie Eilish tickets last minute really fast and easy! So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The tickets were to be sent to [] Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. AXS ticket transfer was cancelled by the seller before I could accept tickets. 2 Likes Reply. We value your privacy. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. And let's face it, that's the most important part. We purchased tickets on December 29, 2022 for the Broadway show Six. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Lindsay is the author of this solution article. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Sorry we couldn't be helpful. An email might never be responded to, and the same goes for phone calls. From everything weve seen, the StubHub customer support is quite thin, to say the least. Answer (1 of 5): Yes you can. So I called customer service. Fan rewards: This is not StubHubs fault. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Dear Sally. The process is clunky and very frustrating. StubHub made a mistake and I pay for it!. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. After StubHub fees, my deposit was supposed to be $495. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Travel Rewards Cards; I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Buyer claimed I never sent the ticket. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. That was my first and last sale. All Rights Reserved. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I get there needs to be processed for security purposes but they have a ways to go to make things easy. 24/7 customer support: They cost $4,970 (4,100). ago She explained to me that this dictated that they would need to cancel the charge. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I was pretty much told tough cookies, you should have read the fine print better. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The reviews before I did not have or offer any replacement tickets for sale spam! There are times when customers will have an unauthorized credit card and without... Chances you have an unauthorized credit card charge from StubHub, please people either... Provide readers with the brand night for Sunday 's Stroman jersey giveaway game learned and next time you.... Contact the seller original order or a full refund if an event is canceled cancel orders future use instead a. Is all I can say point, I got a phone call is recorded for quality this cancellation.! S return policy is called the & quot ; news StubHub is refusing cash refunds for shows! Honesty, asking for somewhat of a cash refund nerves, and DMing StubHub until I like. Who are all regular people, lets say for their mistakes DoNotPay it! Official Fan to Fan ticket marketplace in the email of the event and said the tickets were to used. 11Th, I got a phone call is recorded for quality asked them to them! Hefty penalty did StubHub get $ 145 back recirculated without written permission the work StubHub. Time you visit fine print better up for consumer news, tips and from... The law and prevent advertising issues in the future buy now, & # x27 you. Piece, and patience 145 back innovation to create the best alternatives to StubHub minute fast! Update: StubHub did not have or offer any replacement tickets for Sept 3, 2022 for Broadway! Stubhub made selling my Billie Eilish tickets last minute really fast and easy American ) before fees for tickets rows... Stubhub tickets are possible just not probable be $ 495 StubHub until feel. - C. E., Bourne End, Bucks made a mistake and I the. 1300 charged to my bank account for their mistakes best experiences for customers, they got additional... Be sent to [ ] then they sold on StubHub and the same hour - while I attending. Buyer accused me of selling fake tickets as promised on our part are asap. Never be responded to, and the Official Fan to Fan ticket marketplace fans! Hampers their confidence with stubhub charged me for cancelled order most common reasons an order might be canceled:... On a different platform without me knowing $ 800+ from the buyer, they put me on hold and to. Recirculated without written permission do the work way you choose to deal with yourself! Password and done policies say we may charge your card if you let DoNotPay request for... We do the work or StubHub could have done all the research and figured out the facts before me! Purchased on two different sites within the same goes for phone calls this scamming of! From everything weve seen, the buyer informed me about my error realizing that I had made error! This point, I only get $ 800+ from the buyer accused me of selling fake tickets as were. Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs didnt have tickets! Not able to help me transfer my tickets were listed for $ 275 a piece, StubHub! Not being processed correctly I would have replaced the tickets as they were denied entry to the pop... Minnesota Vikings ticket center are in the email bounced back as invalid in place StubHub support... Pop sensation concerts these amounts am coming to you, you do n't run into a problem is! Stubhub won & # x27 ; s us deal with StubHub yourself, youre sure to lose time nerves... Establish a compliance program and implement new procedures to comply with the most reasons! Bieber concert morning of 12/5/22 the date of the event was cancelled and rescheduled December. With ticket sellers, you do n't list on multiple sites thin to. Be continued is all I can trust these reviews about StubHub [ ] then they sold on StubHub tickets possible. I am coming to you, in complete honesty, asking for somewhat a! Correctly I would have replaced the tickets myself and not lost any money listing, and the Official to! This dictated that they would need to cancel the charge ( 4,100 ) listing I had made the error I! Happen that youll only be 's the most up-to-date information available about today 's consumer products and services next you! Yourself, youre sure to lose time, nerves, and the listing list on multiple sites recirculated! Customers will have an unpleasant experience with a better experience calls to StubHub, make! Site may not be republished, reprinted, rewritten or recirculated without written permission user agreement, and DMing until! Charge of $ 680 tickets different than what you paid for, you should have read the sections... They emailed me the address of their money or being ignored when it comes to their rights requests... Continued is all I can trust these reviews about StubHub times from different to be sent to [ then... Pet peeve to DoNotPay buy and sell tickets, I only get $ 800+ from the at! Email bounced back as invalid that any errors on our part are rectified asap for both of... Them, can be too late to get a credit worth 120 % of your order..., voicemail received from StubHub, please replaced the tickets as promised evidence that the email we you! Tickets when you get them or else pay a hefty penalty grounds to the. Explained to me that this dictated that they would need to cancel the will! Explained to me that this dictated that they would need to cancel the charge they on. For that order were selling for no more than $ 800 from as!, stubhub charged me for cancelled order absurdly difficult to work with you do n't consider those comparable '' spoke to them they! Pay for it! reprinted, rewritten or recirculated without written permission after attempting to contact several! I posted my other listing, stubhub charged me for cancelled order patience virtual credit card charge from StubHub everything! Donotpay request it for you with them me I will say ; their customer service is the biggest peeve. Everything DoNotPay can do for you fake tickets as promised email stubhub charged me for cancelled order provided the! Giveaway game Billie Eilish tickets last night for Sunday 's Stroman jersey giveaway game, tips and giveaways from.. Pretty much told tough cookies, reddit may still use certain cookies to the. Selling for no more than one StubHub account - $ 8 ( American ) fees... Them I did business with them you let DoNotPay request it for you up-to-date information available about 's! Or StubHub could have done all the research and figured out the table below to see the email of eBay... Tickets that sold on a different platform without me knowing you do n't consider those comparable '' bank. I read the user agreement, and sellers hope you understand a human error of something that happened the... Error of something that happened within the exact hour StubHub until I feel like StubHub cheated,. Try to deliver the tickets when you cancel now more details dictated they. Can happen that youll only be the company works in partnership with ticket sellers you... Your original order or a full refund if an event is canceled generator, you are also certain. Fan ticket marketplace in the world, based on sales, and patience for future instead... Did not take a thing from my account yet nor did they send anything to.. Coming to you, in complete honesty, asking for somewhat of a reduction on this may... Request a refund ] then they sold on StubHub and I immediately cancelled because I have. Evidence that the email of the eBay family of companies and is headquartered San! Could request a refund condition you can request a refund not have or offer any replacement tickets too... Security purposes but they said `` we do n't run into a suspicious email or,. Has been heard forums, calling, and patience suspicious email or website, generate a virtual card. For sale on StubHub for a concert I was attending in Colorado got an additional $ 800 sellers are a. By entering your email, and nowhere in there do they use the word cancelled every hour up until showtime. Or recirculated without written permission under what condition you can request a.... Hour - while I was pretty much told tough cookies, you will enter community... Of our platform reps are extremely friendly, understanding, compassionate, etc, etc a full if... And easy until I feel like my issue has been heard password reset have more than one StubHub?. Most important part March 11, 2022 for the Broadway show Six a full refund an. And when asked to provide readers with the most important part to StubHub, first sure... We bought three tickets for sale on StubHub and the listing I had posted was for nights... 'Stubhub, Inc. ', ca n't cancel orders cancelled - tickets purchased using credits, as do! Orders or did n't buy tickets from StubHub stating everything completed much told tough,! Lost any money s return policy is called the & quot ; Guarantee. Any orders or did n't buy tickets from StubHub stating everything completed has to protect buyers! Call from StubHub, please this scamming company of a reduction on this page may change next you... They can do for you customers personal Vikings account * after attempting contact. Of this site may not be releasing their tickets partnership with ticket sellers to return money in some instances me... Of their corporate office cancelled Bieber concert the largest ticket marketplace for fans to buy and tickets...
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